Supporting families through a difficult time

The managers at each of our residential care homes are on hand to guide families through every stage of the process, from start to finish. Please phone the Home Manager and they will be happy to arrange an appointment for you to visit at a time that suits you. We want to make finding a care home for your loved one as simple as possible.

Our managers and care teams have a wealth of experience in supporting families through difficult times. We understand the mixed emotions that you might be experiencing. Our home managers are here to provide advise, take away the pressure and ease the strain you and your family might be under.

We suggest you visit the prospective home as much as possible before coming to a decision. We also actively encourage you visit other care homes as making comparisons can be useful.  For some useful tips and guidance on what to look for, click on our guide to Choosing a Care Home.

Many of our care homes run informal monthly family support coffee mornings. Talking to people who have been through similiar experiences can provide a welcome source of support and assurance. To hear firsthand what the families of our residents have to say, take a look at our video.

Financial Support

If you’re looking for financial help in paying for residential care, you’ll know that this area can be a mine field.

We have teamed up with Care Aware Advocacy, an independent non–profit advisory service that advices on issues relating to elderly care. We have done our research and have found that Care Aware provides sound comprehensive help and information in funding long-term care.

Care Aware offers guidance on the following:

• Sourcing appropriate care services
• Establishing state benefit entitlement, including attendance allowance, pension credit, continuing care benefit and registered nursing care contribution
• Paying care fees, funding top-up payments, securing inheritance tax planning and protecting assets
• Ensuring wishes are respected and using power of attorney (or equivalent) to protect independence and integrity.

We often run drop-in days with Care Aware representatives on hand to meet with families and residents. This gives them the opportunity to discuss any concerns and difficulties they may be experiencing in paying for their care.

You can get in touch with Care Aware at www.careaware.co.uk or by calling the free helpline on 08705 134 925.