Supporting families through a difficult time

We are here to provide you with as much support as you need to help you decide on the best possible home for your loved one.

Our managers at each of the homes are on hand to guide families through every stage of the process, from start to finish. They operate an open door policy. You can drop in at the home or phone the manager at any time. No appointment is necessary. We want to make finding a care home for your loved one as painless as possible.

Our managers and care teams have a wealth of experience in helping families through difficult times. We understand the mixed emotions that you might be experiencing. Our home managers are here to take away the pressure and ease the strain you and your family might be under.

We suggest you visit the prospective home as much as possible before coming to a decision. We also actively encourage you visit other care homes as making comparisons can be useful.  For some useful tips and guidance on what to look for, click on our guide to Choosing a Care Home.

Many of our homes run monthly coffee morning for families to come together for informal chats. Talking to people who have been through similiar experiences can provide a welcome source of support and assurance. To hear firsthand what the families of our residents have to say, take a look at our video.

Financial Support

If you’re looking for financial help in paying for residential care, you’ll know that this area can be a mine field.

We have teamed up with Care Aware Advocacy, an independent non–profit advisory service that specialises in issues relating to elderly care. We have done our research and have found that Care Aware provides sound comprehensive help and information in funding long-term care.

Care Aware can offer guidance on the following:

• Sourcing appropriate care services
• Establishing state benefit entitlement, including attendance allowance, pension credit, continuing care benefit and registered nursing care contribution
• Paying care fees, protecting assets, funding top-up payments and securing inheritance tax planning
• Ensuring wishes are respected and using power of attorney (or equivalent) to protect independence and integrity.

We often run drop-in days with Care Aware representatives on hand to meet with families and residents. This gives them the opportunity to discuss any concerns and difficulties they may be experiencing in paying for their care.

You can get in touch with Care Aware at www.careaware.co.uk or by calling the free helpline on 08705 134 925.